Sr Network Operations Manager, Germany, EU Last Mile DSP in Berlin

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high-performing entrepreneurs can now be their own boss managing a fleet of up to 40 branded vans delivering Amazon packages.

We are looking for a Senior Network Operations Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the life cycle for Delivery Service Partners, with a focus on those based in Germany. Network Health is new to the EU Last Mile team, so this role will have a tremendous amount of influence in shaping the team’s overall strategy. This role will include a mix of long term strategic projects and short term tactical tasks.

Apply using English version of your CV.


Key job responsibilities
Responsibilities include (but are not limited to):

• Manage multiple projects and tasks simultaneously and effectively influence, negotiate, and communicate with internal partners
• Monitor key quality metrics, and define and implement initiatives to drive improvements
• Plan, direct, supervise and control the execution of business, technical, and administrative functions of the DSP lifecycle
• Develop new plans and roadmap to drive expansion
• Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
• Cross functional coordination and alignment
• Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution.
• Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups.
• Identify and develop strategies to reduce DSP compliance and safety related attrition and promote long term success
• Collaborate with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development